Refund policy

Every 3DMcPrintface item is 3D printed to order in Washington, Illinois — most with your callsign and color choices. Because of that, our policy is simple: if something isn't right because of us, we'll make it right.

Damaged, defective or wrong items

If your order arrives damaged, has a print or fit defect, or isn't what you ordered (wrong colors, wrong callsign, wrong item), contact us within 30 days of delivery at w9was.radio@gmail.com or through our contact page. Please include your order number and a photo of the problem.

We'll reprint and ship a replacement at no cost to you, or issue a full refund if you prefer. If we need the item back, we'll send you a prepaid return label — you never pay return shipping for our mistakes.

Personalized and custom-color items

Every item is printed to order with your callsign, custom lettering and/or your chosen colors, so items are final sale and can't be returned or exchanged for change-of-mind reasons (for example, ordering the wrong model, color or spelling). Please double-check your callsign, colors and radio/analyzer model before ordering — and if you're not sure something fits your gear, ask us first.

Cancellations

Orders go into production quickly. You can cancel for a full refund within 4 hours of purchase by emailing us. After that, we'll still try to help, but once printing has started we may not be able to cancel.

Lost or late packages

If tracking shows no movement for 10 days, or your package is marked delivered but you can't find it, contact us and we'll work with USPS and make sure you get your order.